Healthy Rips Manufacturer Warranties
ANY DEVICE PURCHASED DIRECTLY FROM HEALTHYRIPS.COM OR ANY OF OUR AUTHORIZED RETAILERS IS COVERED UNDER THE FOLLOWING TWO MANUFACTURER WARRANTIES:
*OUR DEVICES CANNOT BE USED WITH OILS OR LIQUIDS OF ANY KIND. LIQUIDS WILL DAMAGE THE DEVICE AND VOID THE MANUFACTURER WARRANTIES.
- ONE YEAR FREE REPLACEMENT WARRANTY
- LIFETIME 1/2 PRICE REPLACEMENT WARRANTY
*OUR DEVICES CANNOT BE USED WITH OILS OR LIQUIDS OF ANY KIND. LIQUIDS WILL DAMAGE THE DEVICE AND VOID THE MANUFACTURER WARRANTIES.
REGISTER YOUR DEVICE: PLEASE COMPLETE OUR DEVICE WARRANTY REGISTRATION FORM TO REGISTER YOUR DEVICE for our warranties. IF YOU EVER EXPERIENCE AN ISSUE WITH YOUR DEVICE, it WILL NEED TO BE REGISTERED IN ORDER TO begin our MANUFACTURER WARRANTY PROCESS. COMPLETING THIS FORM IN ADVANCE WILL EXPEDITE THE WARRANTY PROCESS FOR future CLAIMS.
HAVING TROUBLE WITH YOUR DEVICE? WE'VE GOT YOU COVERED!
Feel free to sUBMIT A WARRANTY CLAIM to FIND OUT MORE ABOUT OUR WARRANTY PROCESS AND THE CURRENT ELIGIBILITY STATUS OF YOUR DEVICE. WARRANTY ELIGIBILITIES WILL BE DETERMINED BASED ON THE ORIGINAL RETAIL PURCHASE DATE AND verification WITH OUR DIAGNOSTICS TEAM.
TO SUBMIT A Warranty claim, YOU WILL NEED TO HAVE THE FOLLOWING INFORMATION READY AND AVAILABLE:
- NAME AND EMAIL ADDRESS USED TO PLACE THE ORDER
- DEVICE MODEL & SERIAL NUMBER
- HEALTHY RIPS ORDER NUMBER (if applicable)
- Order Invoice / Proof of purchase
- a PICTURE OR VIDEO THAT demonstrates THE ISSUE with your device
PLEASE BE AS DETAILED AS POSSIBLE WHEN DESCRIBING THE defect or malfunction you are experiencing with your device. THIS INFORMATION WILL HELP US BETTER UNDERSTAND YOUR NEEDS AND PROVIDE YOU WITH THE BEST ASSISTANCE POSSIBLE!
ONCE YOUR warranty claim HAS BEEN submitted, YOU WILL RECEIVE EMAIL notifications FROM [email protected] THAT WILL GUIDE YOU THROUGH THE REMAINDER OF THE return and replacement PROCESS AND PROVIDE YOU WITH UPDATES REGARDING THE STATUS OF YOUR warranty claim.
Conditions for Eligibility
ALL warranty claims MUST BE SUBMITTED BY THE ORIGINAL PURCHASING PARTY WITH PROOF OF PURCHASE PROVIDED (I.E. ORDER NUMBER OR ORDER INVOICE). IF THE PRODUCT WAS RECEIVED AS A GIFT, THE CUSTOMER submitting the claim MUST PROVIDE A CONNECTION TO THE ORIGINAL PURCHASING PARTY.
DEFECTIVE OR MALFUNCTIONING DEVICES MUST BE RETURNED FOR TESTING AND VERIFICATION WITH OUR DIAGNOSTICS TEAM IN ORDER TO BE CONSIDERED ELIGIBLE FOR EITHER OF OUR MANUFACTURER WARRANTIES. WARRANTY CLAIMS ARE NOT CONSIDERED ELIGIBLE FOR REFUND. IF APPROVED FOR free or 1/2 price REPLACEMENT UNDER WARRANTY, THE RETURNED DEVICE WILL BE REPLACED WITH the same DEVICE MODEL (IF AVAILABLE) as listed in their original retail order details. IF UNAVAILABLE, THE RETURNED DEVICE WILL BE REPLACED WITH AN UPGRADED DEVICE MODEL OF EQUAL OR GREATER VALUE at our discretion.
LIFETIME REPLACEMENT WARRANTY DEVICES PURCHASED FOR 1/2 PRICE ARE NOT CONSIDERED ORIGINAL RETAIL PURCHASES, AND ARE THEREFORE INELIGIBLE FOR THE ONE YEAR FREE REPLACEMENT WARRANTY. THESE DEVICES WILL ONLY REMAIN COVERED UNDER THE LIFETIME 1/2 PRICE REPLACEMENT WARRANTY.
DEFECTIVE OR MALFUNCTIONING DEVICES MUST BE RETURNED FOR TESTING AND VERIFICATION WITH OUR DIAGNOSTICS TEAM IN ORDER TO BE CONSIDERED ELIGIBLE FOR EITHER OF OUR MANUFACTURER WARRANTIES. WARRANTY CLAIMS ARE NOT CONSIDERED ELIGIBLE FOR REFUND. IF APPROVED FOR free or 1/2 price REPLACEMENT UNDER WARRANTY, THE RETURNED DEVICE WILL BE REPLACED WITH the same DEVICE MODEL (IF AVAILABLE) as listed in their original retail order details. IF UNAVAILABLE, THE RETURNED DEVICE WILL BE REPLACED WITH AN UPGRADED DEVICE MODEL OF EQUAL OR GREATER VALUE at our discretion.
LIFETIME REPLACEMENT WARRANTY DEVICES PURCHASED FOR 1/2 PRICE ARE NOT CONSIDERED ORIGINAL RETAIL PURCHASES, AND ARE THEREFORE INELIGIBLE FOR THE ONE YEAR FREE REPLACEMENT WARRANTY. THESE DEVICES WILL ONLY REMAIN COVERED UNDER THE LIFETIME 1/2 PRICE REPLACEMENT WARRANTY.
IT IS IMPORTANT TO NOTE THAT NOTHING LASTS FOREVER AND no product CAN HANDLE EVERY ABUSE. THE FOLLOWING CONDITIONS APPLY REGARDLESS OF WHEN YOUR PURCHASE WAS PLACED. SORRY, WE CANNOT ACCEPT RETURNS FOR:
WARRANTY CLAIMS WILL NOT BE APPROVED IF THE CONDITIONS OF OUR WARRANTY POLICY ARE NOT FULLY MET. WE RESERVE THE RIGHT TO REFUSE OR DENY ANY WARRANTY RETURN AND MAY REQUEST ADDITIONAL INFORMATION AS A CONDITION OF THE RETURN. THANK YOU FOR CHOOSING HEALTHY RIPS AND FOR ASSISTING IN OUR EFFORTS TO PROVIDE A STRESS FREE WARRANTY PROCESS!
- PRODUCTS DAMAGED BY MISUSE, NEGLIGENCE, OR IMPROPER CARE
- PRODUCTS SHOWING EXTREME ABUSE OR UNUSUALLY SEVERE WEAR AND TEAR
- PRODUCTS LOST OR DAMAGED THROUGH NATURAL DISASTERS, FIRE, ACCIDENTS, DROPS, OR PERSONAL MISPLACEMENT
- PRODUCTS WITH MISSING PARTS OR PIECES
- PRODUCTS THAT HAVE BEEN CONTAMINATED OR SOILED BEYOND A REASONABLE EXPECTATION
- PRODUCTS THAT WE DO NOT MANUFACTURE OR SELL
- PRODUCTS SOLD IN MULTIPLES (SUCH AS 2-PACKS), BUT RETURNED INDIVIDUALLY
- REPETITIVE ABUSE OF OUR RETURN OR WARRANTY POLICIES
WARRANTY CLAIMS WILL NOT BE APPROVED IF THE CONDITIONS OF OUR WARRANTY POLICY ARE NOT FULLY MET. WE RESERVE THE RIGHT TO REFUSE OR DENY ANY WARRANTY RETURN AND MAY REQUEST ADDITIONAL INFORMATION AS A CONDITION OF THE RETURN. THANK YOU FOR CHOOSING HEALTHY RIPS AND FOR ASSISTING IN OUR EFFORTS TO PROVIDE A STRESS FREE WARRANTY PROCESS!
Shipping
ALL warranty claims or other related RETURNS MUST BE SAFELY SECURED IN THE RETURN PACKAGE BY REUSING THE ORIGINAL PACKAGING MATERIAL OR BY USING ALTERNATE PROTECTIVE MATERIAL (I.E. BUBBLE WRAP, FOAM PEANUTS, BUBBLE BAGS, ETC.) TO AVOID DAMAGE DURING THE SHIPPING PROCESS. THE PURCHASING PARTY IS RESPONSIBLE FOR return SHIPPING COSTS Of merchandise being returned for testing or replacement under warranty. HEALTHY RIPS WILL NOT REFUND return SHIPPING CHARGES, NOR ANY DUTIES OR TAXES PAID.
WE CANNOT ACCEPT DIRTY ITEMS. OPENED AND USED ITEMS BEING RETURNED MUST BE CLEANED THOROUGHLY WITH ZERO RESIDUES REMAINING. HEALTHY RIPS WILL NOT BE RESPONSIBLE FOR ANY CONTRABAND ISSUES THAT ARISE AS A RESULT OF DIRTY PRODUCT. HEALTHY RIPS PRODUCTS ARE DESIGNED FOR AROMATHERAPY USE WITH DRY HERBS ONLY, AND WE KINDLY ASK FOR YOUR COOPERATION IN ENSURING THAT YOUR RETURNED ITEMS MEET OUR PRECAUTIONARY STANDARDS.
ANY MERCHANDISE being returned for testing or replacement under warranty MUST BE SHIPPED VIA THE UNITED STATES POSTAL SERVICE (USPS) IN ORDER TO BE SUCCESSFULLY DELIVERED AND RECEIVED AT OUR USPS PO BOX. ANY MERCHANDISE BEING RETURNED FROM CUSTOMERS OUTSIDE THE U.S. MUST BE SHIPPED VIA THEIR LOCAL POSTAL SERVICE IN ORDER TO BE TRANSFERRED TO OUR LOCAL POSTAL SERVICE (USPS) UPON ENTRY INTO THE U.S. ALTERNATE SHIPPING CARRIERS DO NOT DELIVER TO POST OFFICE BOXES. IF ANY OTHER SHIPPING CARRIER (I.E. FEDEX, UPS, DHL, ETC.) IS USED THE SHIPMENT WILL BE DECLINED AND RETURNED TO THE SENDER AT THEIR COST. HEALTHY RIPS WILL NOT ACCEPT ANY ADDITIONAL SHIPPING CHARGES, IMPORT FEES, TAXES OR DUTIES FOR DOMESTIC OR INTERNATIONAL warranty RETURNS.
THE PURCHASING PARTY IS RESPONSIBLE FOR ANY MERCHANDISE BEING RETURNED UNTIL IT IS RECEIVED BY HEALTHY RIPS. an exchange, Store credit, or REPLACEMENT item WILL ONLY BE ISSUED AFTER THE RETURN ITEMS ARE SUCCESSFULLY DELIVERED TO OUR PO BOX AND PROCESSED BY OUR customer SERVICE or warranty claims TEAM. IF FOR ANY REASON THE RETURN PACKAGE IS NOT SUCCESSFULLY DELIVERED TO US, WE WILL NOT BE ABLE TO COMPLETE THE testing or warranty PROCESS. FOR YOUR PEACE OF MIND AND PROTECTION, WE ADVISE THAT YOU CHOOSE A DELIVERY OPTION THROUGH USPS THAT PROVIDES TRACKING AND INSURANCE COVERAGE FOR THE VALUE OF THE ITEMS BEING RETURNED.
WE CANNOT ACCEPT DIRTY ITEMS. OPENED AND USED ITEMS BEING RETURNED MUST BE CLEANED THOROUGHLY WITH ZERO RESIDUES REMAINING. HEALTHY RIPS WILL NOT BE RESPONSIBLE FOR ANY CONTRABAND ISSUES THAT ARISE AS A RESULT OF DIRTY PRODUCT. HEALTHY RIPS PRODUCTS ARE DESIGNED FOR AROMATHERAPY USE WITH DRY HERBS ONLY, AND WE KINDLY ASK FOR YOUR COOPERATION IN ENSURING THAT YOUR RETURNED ITEMS MEET OUR PRECAUTIONARY STANDARDS.
ANY MERCHANDISE being returned for testing or replacement under warranty MUST BE SHIPPED VIA THE UNITED STATES POSTAL SERVICE (USPS) IN ORDER TO BE SUCCESSFULLY DELIVERED AND RECEIVED AT OUR USPS PO BOX. ANY MERCHANDISE BEING RETURNED FROM CUSTOMERS OUTSIDE THE U.S. MUST BE SHIPPED VIA THEIR LOCAL POSTAL SERVICE IN ORDER TO BE TRANSFERRED TO OUR LOCAL POSTAL SERVICE (USPS) UPON ENTRY INTO THE U.S. ALTERNATE SHIPPING CARRIERS DO NOT DELIVER TO POST OFFICE BOXES. IF ANY OTHER SHIPPING CARRIER (I.E. FEDEX, UPS, DHL, ETC.) IS USED THE SHIPMENT WILL BE DECLINED AND RETURNED TO THE SENDER AT THEIR COST. HEALTHY RIPS WILL NOT ACCEPT ANY ADDITIONAL SHIPPING CHARGES, IMPORT FEES, TAXES OR DUTIES FOR DOMESTIC OR INTERNATIONAL warranty RETURNS.
THE PURCHASING PARTY IS RESPONSIBLE FOR ANY MERCHANDISE BEING RETURNED UNTIL IT IS RECEIVED BY HEALTHY RIPS. an exchange, Store credit, or REPLACEMENT item WILL ONLY BE ISSUED AFTER THE RETURN ITEMS ARE SUCCESSFULLY DELIVERED TO OUR PO BOX AND PROCESSED BY OUR customer SERVICE or warranty claims TEAM. IF FOR ANY REASON THE RETURN PACKAGE IS NOT SUCCESSFULLY DELIVERED TO US, WE WILL NOT BE ABLE TO COMPLETE THE testing or warranty PROCESS. FOR YOUR PEACE OF MIND AND PROTECTION, WE ADVISE THAT YOU CHOOSE A DELIVERY OPTION THROUGH USPS THAT PROVIDES TRACKING AND INSURANCE COVERAGE FOR THE VALUE OF THE ITEMS BEING RETURNED.
Notice
WE RESERVE THE RIGHT TO AMEND THIS warranty POLICY AT ANY TIME BY POSTING THE AMENDED TERMS ON THIS PAGE. WE ENCOURAGE YOU TO REVIEW THIS PAGE FOR THE MOST UP-TO-DATE INFORMATION. IF YOU HAVE ANY QUESTIONS OR CONCERNS ABOUT OUR warranty POLICY, PLEASE DO NOT HESITATE TO CONTACT US.
UPDATED: OCTOBER, 2023
UPDATED: OCTOBER, 2023
